IT Support Engineer

Our customer based in Bucharest is looking for an IT Support Engineer, responsible for performing functions such as evaluation, testing, debugging, and implementation of applications programs supporting the company infrastructure business processes and operations. Other functions include analyzing, and installing servers – computers and network equipment, modifying and supporting operating systems, and utility software, IT assets inventory, maintaining, upgrading, and eventually disposing of properly at the end of its life cycle.

Responsibilities:

• Evaluation of current systems and the identification of potential improvements regarding increases in efficiency and effectiveness;
• Responsible for managing the handover process for IT equipment, software, and accessories to/from end-users;
• Responsible for IT assets inventory, maintained, upgraded, and eventually disposed of properly at the end of its life cycle;
• Installation, configuration, improvement, and monitoring of the IT systems and the implications that their usage has on the business;
• Determine issues with the IT systems and business applications, computers and peripherals, remote access, and VPN configuration. Identification of potential issues for users;
• Collaboration with end users, suppliers, and stakeholders with a focus on continuous improvement;
• Integration of new IT systems, peripherals, and videoconference systems within existing infrastructures, emphasizing advantages, and minimizing disruption;
• Maintain operating systems, physical systems, and installed systems with system management tools
• Manage purchasing process for IT equipment, software, and accessories;
• Communication of performance levels to senior management, often via presentations or reports;
• Communicating effectively with IT support staff to ensure the setup process runs smoothly.

Requirements:

• Bachelor’s degree in computer science, information systems, or related field
• 3 years of experience as a Support Engineer or similar role;
• 2 years of experience in Microsoft Azure and AD, Office 365, and SharePoint administration;
• 2 years of experience administering servers, storage, and network equipment;
• 5 years of experience using Windows environments;
• Experience with and knowledge of applications, operating systems, and server solutions (Windows, Microsoft Azure, Microsoft Active Directory, IIS, AD, cPanel, Azure Web App Service, Power Apps);
• Familiarity with administration, performance tuning, and system monitoring;
• Good written and spoken English;
• Good time-management skills;
• Excellent understanding of the organization’s goals and objectives;
• Able to prioritize and work within tight time scales to meet deadlines;
• Good communication skills.